Getting to the real learning need with Paul Matthews

The session

A manager in the business comes to you in L&D and asks for training. You are not convinced that training is the answer, so how do you have that conversation?

Paul will show you how to…

• Guide the manager to a realisation of what they need, rather than what they think they want.

• Clarify what their expectations are so you have some strong measures that align with their perspective

• Collaborate with them to set the programme up for success